Welcome to Shade & Shore’s FAQ page! We’re here to make your summer shopping experience as smooth as slipping into your favorite bikini. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you’re looking for, our sunny team is always ready to help at [email protected].

About Our Products

What types of swimwear do you offer?
We specialize in all things beach-ready! Our collection includes:
  • Bikinis (mix-and-match tops and bottoms)
  • One-Piece Swimsuits
  • Swimsuit Bottoms
  • Swimsuit Tops
  • Stylish Swimsuit Coverups
Each piece is designed with coastal sensibility, featuring details like bead accents and ribbed textures.
How do I choose the right size?
Our mix-and-match collections make sizing easy! If you’re between sizes or unsure about fit, we recommend:
  • Checking our detailed size charts (available on each product page)
  • Ordering two sizes if you’re uncertain – you can easily return the one that doesn’t fit
  • Remembering that our 15-day return policy gives you plenty of time to exchange for the perfect fit
Are your swimsuits suitable for all body types?
Absolutely! We believe every body is a beach body. Our collections feature:
  • Adjustable straps and ties for customizable fit
  • Supportive designs for larger busts
  • High-waisted options for those who prefer more coverage
  • Mix-and-match capability to create your perfect combination

Shipping & Delivery

What shipping options do you offer?
We’ve got two sunny shipping options to get your summer essentials to you:
  • Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after our quick 1-2 day processing
  • Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after processing
Because summer waits for no one, we process all orders within 1-2 business days!
Do you ship internationally?
We ship worldwide from our sunny Florida headquarters! Well, almost worldwide – we currently can’t reach:
  • A few remote areas (we’re working on expanding our reach!)
  • Some parts of Asia due to customs restrictions
Wherever we can ship, we ensure careful packaging to protect every bead and texture of your new swimwear.
How can I track my order?
We’ll send you a confirmation email with tracking information as soon as your package leaves our warehouse. You’ll be able to follow its journey straight to your doorstep! If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us at [email protected].
What if my package seems delayed?
Summer heat can sometimes slow things down! Here’s what to do:
  1. First, check your tracking information – it often has the most up-to-date delivery estimate
  2. Allow an extra 2-3 business days beyond the estimated delivery window
  3. If it’s still not arrived, reach out to us at [email protected] with your order number and we’ll investigate

Returns & Exchanges

What’s your return policy?
We want you to love your Shade & Shore pieces as much as we do! You have 15 days from when you receive your order to initiate a return. Items must be:
  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging if possible
Pro tip: Our mix-and-match collections mean you can easily exchange for a different size without losing that perfect color combination you fell in love with.
How do I start a return or exchange?
Starting a return is easy:
  1. Email us at [email protected] within 15 days of receiving your order
  2. Include your order number and what you’d like to return/exchange
  3. We’ll provide return instructions and any needed labels
  4. Once we receive your return, we’ll process your refund or ship your exchange
Refunds typically process within 3-5 business days after we receive your return.
Do you offer refunds for sale items?
All regular-priced items are eligible for refunds when returned within our 15-day window. Sale items may be exchanged for store credit or a different size/color, depending on availability. This will be noted clearly on the product page if any restrictions apply.

Payments & Accounts

What payment methods do you accept?
We accept all the convenient options to make your summer shopping seamless:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely – we never store your full payment information.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed through secure payment gateways, and we never store your full credit card information on our servers.
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets you:
  • Track your orders more easily
  • Save your shipping information for faster checkout
  • Get early access to sales and new collections
And don’t worry – we’ll never flood your inbox. Just the occasional sunny update you’ll actually want to open!

Still Have Questions?

Our customer service team is here to help make your Shade & Shore experience perfect. Reach out to us at [email protected] and we’ll get back to you faster than you can say “beach ready!”

Remember: Every Shade & Shore package comes with more than just swimwear – it’s a delivery of confidence, style, and that irresistible summer feeling. Dive in. The water’s fine.

– The Shade & Shore Team